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Privacy Policy

General Data Protection Regulation (GDPR) & Communicating Privacy Information

Important Information for all service users, staff, trustees, members, our volunteers, partners and associates.

We collect and handle personal data and information with respect and sensitivity. Our Privacy Notice outlines how we use this information.

Under the new GDPR legislation there are some additional things we now have to share with you.

1)Our lawful basis for processing your data

2)Our data retention periods, and

3)That individuals have a right to complain to the ICO if you think there is a problem with the way we are handling your data.

1)Our lawful basis for processing your data:

We respect your personal data and process information that you share with us in order to appropriately support you. Processing your information is necessary not only to support your progression and development with us but it is necessary for compliance with our legal obligations.

Processing is necessary to protect your vital interests and those with whom we work.

We process personal information for the purposes of legitimate interests. This processing enables us to enhance, modify, personalise or otherwise improve our services and communications with you and to identify and prevent fraud.

2)Our data retention periods:

These vary depending on the specific type of information. Personal data processed for any purpose shall not be kept for longer than is necessary for a particular purpose or purposes. ie. Personal files are maintained for 6 years and Social Care records for Adults, 8 years from the end of care or client last seen. Full details are available. You are welcome to request our “Janjer Ltd. Health & Care Consultancy Record Retention Schedule” which details the comprehensive data retention periods we comply with.

3)You have a right to complain to the Information Commissioner’s Office (ICO) if you think there is a problem with the way we are handling your data:

If you have a concern about our information rights practices, you can report it to the ICO. You can find guidance on your obligations under information rights legislation on the ICO’s website (

Swindon // 1 John Street // SN1 1RT

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